Refund policy

At Yorkshire Roots, we take great care when selecting, packing and sending our produce. 

Damaged or Poor-Condition
If your goods arrive damaged or in poor condition, please contact us within 24–48 hours of delivery.
Please email us with:
your order number
photographs of the product, packaging and delivery label;
a brief description of the issue.
Once we have reviewed the photographs, we will arrange a suitable resolution. This may be a replacement, refund or partial refund, depending on the circumstances.

Change of Mind
Because crops are perishable and can deteriorate quickly once dispatched, we are unable to accept returns or offer refunds for change-of-mind purchases.
Orders may be cancelled before dispatch. If your order has not yet been packed or dispatched, we will cancel it and issue a refund.

Non-Crop Products
For non-perishable products, such as accessories or other goods, you may contact us within 14 days of receiving your order if you wish to return an item.
Returned items must be unused, in their original packaging and in resaleable condition. Unless the item is faulty or incorrect, the customer is responsible for the cost of return postage.

Incorrect Items
If we send you the wrong item, please contact us within 48 hours of delivery with your order number and photographs. We will arrange a replacement, refund or another suitable solution.

Refunds
Approved refunds will be made to the original payment method. We aim to process refunds within 14 days of agreeing the refund or receiving any returned goods, where a return is required.
Plant Care After Delivery

Crops should be unpacked as soon as possible after delivery and kept between 1-5 degrees.

We cannot be responsible for deterioration caused by delay in unpacking and unsuitable temperatures or damage after delivery.